Shipping & Returns

At Handmadein.uk, we're passionate about bringing together unique products from talented independent artists and makers. We want you to enjoy discovering something special, wherever you are in the world, and we'll do our best to make sure your order reaches you safely.

This policy explains how our products are dispatched, our delivery options, international shipping and how to arrange a return.

1. Where our products are dispatched from

Most of our products are held in stock at one of our stores, ready to be carefully packaged and dispatched to you.

If an item is out of stock at our stores, we may arrange for the artist or maker to create it especially for you. These items are made to order and will usually be dispatched directly from the maker.

As our artists and makers work independently, preparation and dispatch times can vary depending on the product. Please check the individual product listing for any information about availability and estimated preparation times.

If your order includes items held at our stores alongside products dispatched directly by makers, your purchases may arrive in separate parcels and at different times.

This approach allows us to offer a wider range of unique, handmade products while supporting the talented independent artists and makers behind them.

2. UK delivery

We offer delivery throughout the United Kingdom.

Standard delivery

Our standard delivery service typically takes approximately 3–5 working days from dispatch.

Tracked and signed delivery

Where available, our tracked and signed delivery service typically takes approximately 2 working days from dispatch.

These are estimated delivery times and do not include any additional time needed to make or prepare your order. Made-to-order items may therefore take longer to arrive.

Available delivery services and charges will be displayed at checkout before you complete your purchase.

Working days exclude weekends and public holidays. Delivery times may occasionally be affected by circumstances outside our control.

3. International shipping

We're delighted to share the work of our independent artists and makers with customers around the world.

We ship internationally to selected destinations. Available countries, delivery services and shipping costs depend on the destination and the product being ordered. The options and applicable charges will be shown at checkout before you complete your purchase.

International delivery times vary depending on the destination, the delivery service and any customs processing requirements. Any delivery estimates provided are approximate and begin from dispatch, not from the date the order is placed.

If your country is not listed at checkout, please contact us to enquire about possible delivery options.

Customs duties, taxes and import charges

International orders may be subject to import duties, customs fees, taxes or other charges imposed by the destination country.

Unless expressly stated otherwise at checkout, these charges are the responsibility of the customer and are not included in the purchase price or shipping cost. We recommend checking your country's import requirements before placing an order.

Customs clearance may occasionally delay delivery beyond the original estimate.

Some products may also be subject to shipping restrictions depending on the destination. If an item cannot be shipped to your country, it may not be available for purchase at checkout.

4. Made-to-order products

Some products can be made especially for you by the artist or maker if they are not available in our stores.

If you order a made-to-order item, please allow additional time for it to be created before dispatch. Where possible, the estimated preparation time will be shown on the individual product listing.

If you are ordering for a birthday, celebration or other special occasion, we recommend contacting us before placing your order so we can help you understand the likely timeframe.

Please remember that handmade products may have small variations in colour, texture, finish or other details, making each piece individual. Product descriptions and photographs will help you understand what to expect.

Personalised and made-to-order items may be subject to different change-of-mind cancellation rights. This does not affect your statutory rights if an item is faulty, damaged or not as described.

5. Orders containing multiple items

Because we work with a range of independent artists and makers, items in the same order may be dispatched from different locations.

For example, a product held at one of our stores may be sent separately from an item created and dispatched directly by a maker.

Your order may therefore arrive in more than one parcel and on different days. This can also apply to international orders.

Delivery charges will be confirmed at checkout before you complete your purchase.

If part of your order has not arrived within the expected timeframe, please contact us with your order number so we can help investigate.

6. Delayed, missing or damaged deliveries

We take care to ensure that orders are handled appropriately, but occasionally things do not go to plan.

Delayed or missing orders

If your order has not arrived within the expected delivery timeframe, please contact us so we can investigate. If tracking information is available, please include it when contacting us.

For international orders, please bear in mind that customs processing may affect delivery times.

Damaged or incorrect orders

If your order arrives damaged, faulty or incorrect, please contact us as soon as possible. Include your order number and, where possible, photographs of the item and its packaging to help us understand the problem.

We'll work with you to find an appropriate resolution in accordance with your statutory rights.

Your consumer rights are not affected by whether an item is handmade, made to order or dispatched directly by an artist or maker.

7. Returns and refunds

We want you to be happy with your purchase. If you change your mind about an eligible item, you can contact us within 28 days of receiving your order to request a return.

Please contact us before sending an item back so we can explain the process and confirm the appropriate return arrangements.

Returned items should be packaged securely and handled with reasonable care. Unless otherwise agreed or required by law, customers are responsible for return postage for change-of-mind returns.

For international returns, please contact us before arranging shipment so we can explain the return procedure and any relevant customs requirements.

Once a return has been received, we will process any refund due within the applicable legal timeframe. Refunds will normally be made using the original payment method.

Your statutory cancellation rights

For most goods purchased online, UK consumer law gives you 14 days from receiving your order to notify the seller that you wish to cancel. You then generally have a further 14 days to return the goods.

Our 28-day return offer provides an additional change-of-mind period for eligible items. Please contact us within 28 days of receiving your order to use this offer.

Certain exceptions apply under consumer law, including to goods made to the customer's specifications or clearly personalised. These exceptions do not remove your rights if an item is faulty, damaged or not as described.

Faulty, damaged or misdescribed items

If an item is faulty, damaged or not as described, please contact us so we can explain the appropriate remedy.

Your statutory rights apply regardless of whether an item is handmade, made to order, personalised or dispatched directly by an artist or maker. Where a refund or return is legally required, we will handle the matter in accordance with the applicable law.

Hygiene-sensitive items

Certain sealed goods may be excluded from change-of-mind returns where the relevant legal conditions are met, for example where a qualifying seal has been broken and the goods are unsuitable for return for health protection or hygiene reasons.

Any applicable restrictions will be explained on the relevant product listing. These restrictions do not affect your statutory rights in relation to faulty or misdescribed goods.

8. Large or fragile items

Some larger or fragile products may require special arrangements for delivery or return.

If you wish to return one of these items, please contact us before arranging transport so we can discuss the safest and most suitable arrangements.

Any return costs and arrangements will be explained in advance, subject to your statutory rights.

9. Contact us

If you have any questions about shipping, an existing order, a return or a refund, we're happy to help.

Email: hello@handmadein.uk

Please include your order number and the name of the product wherever possible so we can help you as quickly as possible.

Thank you for supporting Handmadein.uk and the independent artists and makers whose creativity makes our collection special.