Frequently Asked Questions

How can I get help with my order

No question is too great. Please just pop your question on an email to handmadeinpainswick@gmail.com Please put the words HELP QUESTION in the reference line and then let us know what you need help with. If you have already placed an order then please include your order number, artist/artisan information and item your have ordered.
How to send an image for a personalised photo product

To send your images please email handmadeinpainswick@gmail.com with your chosen image and order number within 24hrs. Please type personalised photo in the reference bar along with the artist or or artisan who will be creating the product for you followed by the order number. We encourage you to send these within 24 hours of purchase so that it will not impact on your delivery time.
Do you ship internationally?

No we are very sorry but we only ship within the UK right now.
I haven't ordered yet because I need help with ...

Please pop an email to us at handmadeinpainswick@gmail.com with any queries you may have. Pop the word QUERY in the reference line. No question is too great.