Frequently Asked Questions

No question is too great. Please just pop your question on an email to handmadeinpainswick@gmail.com Please put the words HELP QUESTION in the reference line and then let us know what you need help with. If you have already placed an order then please include your order number, artist/artisan information and item your have ordered.

To send your images please email handmadeinpainswick@gmail.com with your chosen image and order number within 24hrs. Please type personalised photo in the reference bar along with the artist or or artisan who will be creating the product for you followed by the order number. We encourage you to send these within 24 hours of purchase so that it will not impact on your delivery time.

No we are very sorry but we only ship within the UK right now.

Please pop an email to us at handmadeinpainswick@gmail.com with any queries you may have. Pop the word QUERY in the reference line. No question is too great.

We accept credit cards, Google Pay, and Apple Pay for your convenience.

For most products, you have 28 days to notify us if you want to return or exchange the item and another 14 days to send them back. The return period will expire 28 days from the day on which you receive the goods you have ordered. Unless the item is a made to order item. These are not returnable.

Yes, we offer a variety of workshops where you can learn new skills and be creative. Check our website for the latest schedule and availability.

Each product comes with specific care instructions. Generally, we recommend keeping handmade items away from direct sunlight and moisture to preserve their quality.

We offer standard and express shipping options within the UK. Standard shipping typically takes 3-5 business days, while express shipping takes 1-2 business days.